Overview

Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with order information.

Personalised and custom orders can not be returned unless they are faulty. Any item that is not in its original condition or is damaged will not receive a full refund, nor will any item received after 21 days of delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days of your returns being received and approved.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded unless faulty.

Exchanges

If you wish to exchange and item please contact to discuss your reason for an exchange. Postage costs will be at your expense unless items are faulty or damaged.

Shipping returns

To return your product, you should mail your product to: 55 Parrotts Field, Old Essex Road, Hoddesdon Hertfordshire EN11 0QX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Proof of postage is always recommended.

Need help?

Contact us at info@gransknitsnbits.com for questions related to refunds and returns.