Privacy policy

  1. Introduction
    1. Grans Knits n Bits is dedicated to safeguarding the personal data of our website visitors and service users.
    2. This policy sets out the personal data collected and how it is used to provide our goods and services
  2. Credit
    1. This document was created using a template from SEQ Legal https://seqleagal.com
  3. How we use your data
    1. In this section 3 we have set out:
      1. The general categories of personal data that we may process
      2. The purposes for which we might process personal data and
      3. The legal basis of the processing
    2. We may process information contained in any enquiry you submit to us regarding goods and services “enquiry data”. The enquiry data may be processed for the purposes of offering and selling relevant goods and services to you. The legal basis for this processing is consent.
    3. We may process information relating to transactions, including purchases of goods and services, which you enter into with us through our online platforms “transaction data”. The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of these transactions. The legal basis for this processing is the performance of a contract between you and us, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our business.
    4. We may process information contained in or relating to any communication that you send to us “correspondence data”. Our website will generate metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purpose of communicating with you and record keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    5. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out of court procedure. The legal basis for this processing is our legitimate interest, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    6. Please do not supply and other person’s personal data to us, unless we prompt you to do so in order to fulfill your order.
  4. Providing your personal data to others
    1. We may disclose delivery data to Royal Mail identified at https://www.royalmail.com/business/system/files/royal-mail-the-gdpr-opportunity-with-mail.pdf insofar as reasonably necessary for tracking of deliveries.
    2. Financial transactions relating to services are handled by our payment services providers PAYPAL. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers privacy policies and practices https://www.paypal.com/en/webapps/mpp/ua/privacy-full
    3. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for the compliance with a legal obligation to which we are subject, or in order to protect your vital interests of the vital interest of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out of court procedure.
  5. International transfers of your personal data
    1. The hosting facilities for our website are based in the United Kingdom and we do not share any details internationally unless we are fulfilling an order to be sent overseas via Royal Mail International Tracking services.
  6. Retaining and deleting personal data
    1. This section 6 sets out or data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. Personal data submitted for an enquiry where our services are not used will be retained for a minimum of 6 months and for a maximum of 18 months.
    4. We will maintain appropriate technical and operational procedures to safeguard data we store.
    5. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  7. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
  8. Your rights
    1. In this section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
    2. Your principal rights under data protection law are:
      1. The right to access
      2. The right to rectification
      3. The right to erasure
      4. The right to restrict processing
      5. The right to object to processing
      6. The right to data portability
      7. The right to complain to a supervisory authority; and
      8. The right to withdraw consent.
    3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to personal data, together with certain additional information. The additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
    4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purpose of the processing, to have any incomplete personal data about you completed.
    5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent based processing; you object to the processing under certain rules of applicable data protection law; and the personal data have been unlawfully processed. However, there are exclusions of the right of erasure. The general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
    6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are:  you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purpose of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it; with your consent; for the establishment, exercise or defence of legal claims; for the protection of rights of another natural or legal person: or for reasons of important public interest.
    7. You have the right to object to our processing of your personal data in grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or in the purpose of the legitimate interest pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
    8. You have the right to object to the processing of your personal data for scientific or historical research purposes or statistical purposes on ground relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
    9. To the extent that the legal basis for our processing of your data is:
      1. Consent; or
      2. that the processing is necessary for the performance of a contract to which you are party to in order to take steps at your request prior to entering into a contract.
    10. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for your data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
    11. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of the processing before the withdrawal.
    12. You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.
  9. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry data, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expiry at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  10. Cookies that we use
    1. Our website does not use cookies
  11. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit their websites.
    2. We use Facebook as a media platform. You can view the privacy policy of this service provider at https://www.facebook.com/business/gdpr
    3. We use Etsy as a seller platform. You can view the privacy policy of this service provider at https://www.etsy.com/uk/seller-handbook/article/update-on-the-european-union-privacy/300423639314
    4. We use Twitter as a media platform. You can view the privacy policy of this service provider at https://twitter.com/en/privacy
    5. We  use Pinterest as a media platform. You can view the privacy policy of this service provider at https://policy.pinterest.com/en-gb/privacy-policy
  12. Managing cookies
    1. Most browsers all you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links
      1. Chrome – http://i) https://support.google.com/chrome/answer/95647?hl=en
      2. Firefox – http://ii) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
      3. Opera – http://iii) http://www.opera.com/help/tutorials/security/cookies/
      4. Internet Explorer – http://iv) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
      5. Safari – http://v) https://support.apple.com/kb/PH21411
      6. Edge – http://vi) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy 
      7. Blocking all cookies will have a negative impact upon the usability of many websites.
  13. Our details
    1. This website is owned and operated by Elaine Lowton
    2. Our principal place of business is 55 Parrotts Field, Old Essex Road, Hoddesdon, Hertfordshire EN11 0QX
    3. You can contact us:
      1. by post, to the postal address given above
      2. Using our website contact form
      3. By telephone: the contact number published on our website
      4. by email using the email address published on our website
      5. Via Facebook message

Version 1 25/05/18

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